System Support Technician (24/7)

CDS Mauritius Ltd (COLAS Group) is looking for a System Support Technician on a 24/7 basis to join an international team and start a new adventure.

Opportunity and benefits

The opportunity:       

• To form part of the COLAS Group, an internationally renowned company and a global leader in the construction and maintenance of transport infrastructure
• Enriching interactions with employees from different countries.
• Access to latest and evolving IT technologies
• Career development opportunities

 The benefits:  

• A competitive salary
• Collaborative and friendly work environment
• Fixed transportation allowance (depending on position level)
• Possibility to Work from Home (hybrid)
• Monthly performance bonus
• Paid work-related trainings
• Medical insurance
• Possibility to travel abroad                 

The System Support Technician will form part of an international team and participate in many projects involving innovative technologies. As a Level 1 technician within the Monitoring team, the main objective will consist of supervising/monitoring servers, applications and network of the Colas IT Infrastructure in real time on a 24/7 basis.

In addition, the Monitoring team ensures the optimal running conditions of the infrastructure by:

-              Ensuring backups of servers are duly completed

-              Verifying the availability of applications every morning

-              Monitoring the health status of storage arrays

The Monitoring team also acts as the central point of incident reporting, follow up and resolution with Telecom operators.

Key responsibilities

• Provide real-time monitoring of the IT infrastructure
• Handle alarms raised by monitoring tools
• Create, handle and resolve incidents as per the guidelines
• Create, follow up and resolve incidents with operators
• Ensure the proper resolution of incidents reported by users
• Ensure the processing of service requests
• Follow the daily, weekly and monthly operations schedules
• Ensure proper communication internally, between teams and with users
• Detect recurrences and anomalies
• Carry out operational maintenance tasks
• Perform planned technical operations outside of normal working hours (examples: Upgrade OS Servers, VMs migration, ... etc.)
• Ability to work on a 24/7 shift basis
• Compliance and adherence to all defined SLAs, current process and procedures as defined by the Group
• Perform any cognate duties as assigned by the Manager

Experience & Qualifications

• Diploma in any IT related field
• At least 2 years’ experience in a Microsoft environment (Experience within a Data Center preferred)
• Very good understanding of Microsoft Windows Servers (Windows Server 2003, 2008 R2, 2012, 2016, 2019), Linux
• Good knowledge and working experience on System Center Operation Manager (SCOM), NAGIOS
• Knowledge on VMWare, Oracle, SQL
• Mastery of office tools, supervision, ticketing tool (Service Now), CMDB, scheduler

Skills

• Excellent communication level in English and French (spoken/written) is Mandatory.
• Advanced analytical, troubleshooting and multi-tasking skills
• Excellent interpersonal skills, flexible, autonomous and a team player with highly adaptable personality traits
• Self-motivated and willing to learn new skills and technologies
• Excellent prioritization and time management skills