PR & Sales Coordinator

The PR & Sales Coordinator will support the hotel’s public relations, sales, and guest relations efforts. This role will be a dynamic blend of administrative, creative, and customer-facing responsibilities, aimed at enhancing the hotel’s brand.

Duties and Responsibilities;

• Assist in the planning, development, and implementation of PR campaigns to increase brand awareness and promote the hotel’s services, special events, and seasonal offerings.
• Assist in lead generation, qualifying prospects, and handling follow-up calls or emails to drive bookings.
•  Assist in managing group and event bookings, including special requests, coordinating services, and liaising between departments to ensure a seamless guest experience.
• Assist the Guest Relations team by responding to guest inquiries via phone, email, or in person, providing information about hotel services, amenities, and upcoming events.
• Help monitor guest feedback on social media and review platforms, addressing concerns, and ensuring prompt responses to guest reviews and inquiries.
• Assist with handling VIP guest requests, ensuring that all guests receive a personalized and memorable experience.
• Work closely with the Guest Relations team to ensure a seamless guest experience, from pre-arrival to post-departure, including coordination of special arrangements for corporate clients or guests celebrating special occasions.
• Ensure consistent messaging across all public relations and sales materials, keeping the hotel's brand identity front and center.

Candidate's profile:

• Bachelor's degree or diploma in Hospitality Management.
• Proficiency in both French and English, with excellent communication skills.
• Previous experience in a PR & Sales Coordinator role or a similar position.

This position is open to Mauritian citizen