Guest Relations officer - Arabic Speaker

Offer guests a friendly and efficient service at all times as per standards Coordinate every service that the guest needs and receives, while ensuing guest satisfaction by paying attention to the smallest details from arrival to departure.

Welcome, greet, answer and handle
queries of Arabic/ all Guests in a
professional
manner.

Provide excellent service, assistance
and guidance courteously to the
Guests as per the LUX* Resorts &
Hotels policies and procedures at all
times.

Promote all the facilities and services
offered at the resort.

Be proactive and have knowledge on
pre-arrival planning for appropriate
Guest recognition.

Assist in handling Guest complaints and
queries in a professional and courteous
manner.

Take care of Guests from their arrival
through to their
departure.

Contribute to Guest satisfaction at all
times by providing high quality services
throughout their
stay.

Coordinate the arrival, stay and
departure experience to ensure a
seamless experience.