Assistant Manager, GCD Operational Risk and Compliance

Responsibilities (how we will measure success):

The duties and responsibilities include but are not limited to:

• Support GCD Mauritius Leadership to drive accountability of risk by the first line.
  • Support effective implementation of the organisation's risk management framework, aligning with policy requirements, applicable regulatory requirements and best practices to support strategic objectives.
  • Ensure GCD Mauritius remains compliant with relevant GRC policies, applicable regulatory requirements and industry requirements by conducting gap analyses, preparing for audits, and implementing necessary changes.
  • Ensure implementation of robust governance measures inline with Group standards.
• Support enterprise risk assessments, identify emerging risks, and maintain an updated risk register.
• Monitor key risk indicators (KRIs) for risk exposure and trigger timely mitigation actions.
• Review and enhance risk-related procedures, and controls in GCD Mauritius.
• Provide guidance to ensure alignment with risk management standards.
• Support the identification, logging, and resolution of risk events and issues. Support root cause analysis and ensure lessons learned are integrated into the risk framework.
• Provide accurate and timely risk reports to senior management and the board. Highlight critical risks, trends, and recommendations to support informed decision-making.
• Act as a trusted advisor to business units, fostering a risk-aware culture and ensuring risk management practices are embedded in day-to-day operations.
• Deliver risk management training programs to increase risk awareness and capability across the organization.
• Support GCD location Leadership in enhancing a Risk Culture across the team.
• Work collaboratively with the relevant regional risk teams (whose work is offshored to GCD) to strengthen the GCD risk and compliance environment.

Tasks (what does the role do on a day-to-day basis) General Tasks:

• Monitor /Oversee processes in place that demonstrate GCD location’s compliance to Group Risk and Compliance policies.
• Monitor risk events and Issues, help with conduct root cause analysis sessions
• Generate KRI reporting, monitor risk exposure and trigger timely mitigation actions
• Support Enterprise Risk Assessments for assigned Global Client Delivery location.
• Support GCD location leadership to ensure risk management is embedded and coordinated in services and initiatives.
• Conduct Control testing as needed to give assurance to the GCD location leadership of control effectiveness.
• Support initiatives to drive a Risk and Compliance culture in the location.
• Build and maintain effective relationships with stakeholders, second line teams both in the region and group, to ensure that GCD colleagues understand and are able to respond appropriately to developments as they arise.
• Pro-actively manage own development, encompassing both technical and leadership requirements to a level appropriate to role that supports the IQ-EQ Values

• Bring to the attention of (senior) management any issues which you feel appropriate, in particular ensuring that concerns and identified risks are reported in a timely and effective manner.
• Ensure that risk management processes are embedded in the culture, operations and systems used by all location GCD colleagues, driving and exemplifying adherence to agreed policies, procedures and applicable regulation.
• Maintain up-to-date information on developments in the regulatory environment that affect the business and ensure compliance at all times.

Key competencies for position and level (see Group Competency model):

• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Manages Complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Demonstrating courage - Stepping up to address difficult issues, saying what needs to be said.
• Interpersonal savvy- Relating openly and comfortably with diverse groups of people.
• Persuades - Using compelling arguments to gain the support and commitment of others.

Key behaviors we expect to see:

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• • Ability to inspire trust and confidence across the GCD locations
  • Strong Relationship Management skills
  • ‘Hands-on’ and pragmatic
  • Integrity and transparency
  • Resilient – can work in a fast-paced environment.
  • Self-awareness with understanding of emotional intelligence
  • Strong organisation and analytical skills
  • Excellent communication and influencing skills.
  • Ability to deliver on time every time
  • Evidence of role modelling effective skills as a team player and promoting teamwork and collaboration amongst others
  • Experience of having strong, positive relationships with colleagues and senior leadership across the organisations
• • Excellent written and verbal communication skills
  • Highly effective listening skills and able to make and communicate rational judgments in a decisive manner.

Industry Expertise:

• • Minimum 2 years of experience in risk management (second line preferred), compliance or governance roles within the financial services sector (Fund administration experience preferred)
  • Good understanding of financial services operations, including regulatory requirements , Industry standards and best practices
  • Familiarity with financial products, services, and operational processes (e.g., fund administration, Corporate secretarial services, payments, investment services).

Risk Management Proficiency:

• • Exposure to operational risk frameworks (e.g., RCSA, incident management, control testing
  • Experience in identifying, assessing, mitigating, and monitoring operational risks within a financial services context.

Stakeholder Management:

• • Experience working collaboratively with senior leaders, operational teams, and cross-functional partners (e.g., HR, Tech).
  • Skilled in advising and influencing stakeholders on risk mitigation and compliance strategies.
  • Ability to maintain independence and objectivity while fostering strong relationships.

Governance and Reporting:

• • Experience of preparing and presenting risk and compliance reports to senior management, committees, and boards.

Technology and Tools:

• • Experience using risk and compliance management platforms (e.g., MetricStream, Archer, ServiceNow) and data visualization tools (e.g., Power BI, Tableau).

Skills and Attributes:

• • Strong analytical and problem-solving skills with the ability to interpret complex information and provide actionable insights.
  • Excellent written and verbal communication skills to articulate risks and compliance matters clearly and effectively.

Education and Certifications:

• • Bachelor’s degree in finance, risk management, business administration, law, or a related field
  • Continuous professional development to remain abreast of industry trends and regulatory developments.