Customer Advisor (German Speaker)

Do you love helping others succeed? 🎓

At goFLUENT, we help thousands of professionals around the world develop their language skills and achieve their personal and professional goals.

To provide our learners with a motivating, personalized and successful learning experience, we are looking for our next Learning Advisor / Customer Advisor – German to join our team based in Mauritius.

In this role, you will play a key part in our learners' success. You will be in direct contact with our learners from the moment they join goFLUENT, helping them get started, answering their questions and making sure they get the most out of their learning experience.

If you enjoy helping people, finding solutions, building relationships and working in an international and multicultural environment, we would love to meet you!

📌 Your missions

Support our learners from day one

• Become an expert in our products, services and learning solutions to effectively support our new learners.

• Introduce learners to our platform, its features and the different resources available to them.

• Guide learners through their first steps and help them become confident and autonomous in using our solutions.

Create an outstanding learner experience

• Understand each learner's needs, expectations and potential challenges in order to provide the most appropriate solutions.

• Respond to learner requests with empathy, responsiveness and professionalism through phone, email, chat and other communication channels.

• Handle a variety of situations and sometimes complex conversations while maintaining a positive and supportive experience.

• Turn every interaction into an opportunity to help, reassure and build trust with our learners.

Collaborate and share learner feedback

• Ensure smooth and effective communication with our different internal teams.

• Share learner feedback with the relevant teams to help improve our products and services.

• Identify potential issues or friction points in the learner journey and contribute to finding solutions.

Contribute to continuous improvement

• Be proactive in identifying ways to improve our internal processes and the quality of our responses.

• Contribute to continuously improving the experience we provide to our learners.

• Take initiative and suggest ideas that can make our customer service even more efficient and impactful.

🌟 You are the person we are looking for if...

• You genuinely enjoy helping others and building trusting relationships with customers.

• You are empathetic, patient and solution-oriented, even when dealing with complex situations or conversations.

• You are organized, responsive and autonomous, and comfortable managing several requests and priorities at the same time.

• You have excellent oral and written communication skills.

• You enjoy working as part of a team and collaborating in an international, multicultural environment.

• You have a strong customer-focused mindset and always strive to provide the best possible experience.

🔎 What we are looking for

• Native or fluent German, both written and spoken.

• Advanced English, both written and spoken, to collaborate effectively with our international teams.

• Previous successful experience in customer support, customer service or a similar customer-facing role.

• Good computer skills and the ability to work confidently with different digital tools and platforms.

• Comfortable communicating with customers by phone, email and online communication channels.

• HSC or equivalent.

💙 Why join goFLUENT?

At goFLUENT, you will join a fast-growing Swiss-based company with more than 26 years of experience in language learning and a truly international presence.

Our Mauritius office is a multicultural and vibrant hub, working with colleagues, clients and learners from all around the world.

You will have the opportunity to:

• Work in an international, innovative and multicultural environment.

• Join a company combining technology, content and human interaction to transform language learning.

• Develop your own language skills through the goFLUENT learning platform.

• Grow within a company that values collaboration, continuous learning and employee development.

• Make a direct impact by contributing every day to the success of thousands of learners worldwide.

• Enjoy a friendly and welcoming workplace with recreational areas, team events and a strong family spirit.

• Benefit from SWAN medical insurance and transportation benefits, according to applicable conditions.

• Work Monday to Friday, with no weekend work.

🕐 Working hours:

• 11:00 AM – 8:00 PM from April to October

• 12:00 PM – 9:00 PM from November to March

🚀 Ready to join the adventure?

We can't wait to meet you and learn more about your journey!

Discover the #lifeatgoFLUENT experience through the stories of our employees from around the world: #lifeatgoFLUENT