Training and Development Officer

TRAINING & DEVELOPMENT OFFICER

Shanti Maurice Resort & Spa | Mauritius

Shanti Maurice Resort & Spa is looking for an experienced, dynamic and passionate Training & Development Officer to join its Human Resources team.

We are seeking a hands-on professional who will take full ownership of the hotel's training and development activities, strengthen our service culture and contribute to achieving the highest standards of five-star luxury hospitality.

Key Responsibilities

• Take full responsibility for the planning, coordination, delivery and administration of all training and development activities across the resort.
• Design, implement and monitor the annual training and development plan in collaboration with Department Heads.
• Manage the complete employee onboarding and induction process, ensuring that every new team member understands the hotel's values, service philosophy, policies and operational standards.
• Deliver regular training programmes focused on five-star service standards, guest experience, communication, grooming, professional behaviour and service excellence.
• Identify training needs and implement practical programmes to continuously improve employees' competencies and the overall level of service.
• Conduct interactive training sessions, workshops, refresher courses and on-the-job coaching.
• Monitor departmental training plans and ensure compliance with the hotel's established standards and procedures.
• Handle all HRDC-related training administration, including training grant applications, relevant forms and submissions, supporting documentation, claims, training records and follow-up with the Human Resource Development Council.
• Coordinate external trainers, training institutions and professional development programmes.
• Maintain accurate training records, attendance sheets, training evaluations and monthly reports.
• Measure training effectiveness and work closely with operational departments to achieve visible improvements in employee performance and guest satisfaction.
• Support the Human Resources team with training-related administrative responsibilities and employee development initiatives.

Candidate Profile

• Proven experience in Training & Development, preferably within a four- or five-star hotel or luxury hospitality environment.
• Diploma or degree in Human Resources, Training & Development, Hospitality Management or a related discipline.
• Sound knowledge of HRDC procedures, training grants, claims and related administrative requirements in Mauritius.
• Demonstrated ability to design, facilitate and evaluate effective training programmes.
• Strong understanding of luxury hospitality standards and guest service expectations.
• Excellent communication, presentation, facilitation and coaching skills.
• Ability to engage, motivate and inspire employees at all organisational levels.
• Excellent organisational skills, attention to detail and ability to work independently.
• Proficiency in Microsoft Office, particularly PowerPoint and Excel.
• Fluency in English and French.
• A recognised Train-the-Trainer qualification would be an advantage.

The Challenge

Our ambition is to continuously elevate the quality of our service and create a culture where every employee takes pride in delivering exceptional guest experiences.

We are looking for someone who does more than organise training — someone who develops people, raises standards and turns learning into measurable improvements in service excellence.

If you have the experience, passion and determination to take on this challenge, we would be delighted to hear from you.

LOCAL CANDIDATES ONLY – APPLICANTS MUST HAVE THE LEGAL RIGHT TO WORK IN MAURITIUS.

Join Shanti Maurice Resort & Spa and help us take our service standards to the next level.