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FRONT OFFICE SUPERVISOR

atShanti Maurice Resort & Spa
Full-timeOn-site
  • Savanne
  • Rs 21,000 – Rs 30,000
  • Posted Oct 21, 2026
  • Closing 20/11/2026

    Sector

  • Tourism / Travel

    • Skills

  • Reception Supervisor
  • Front Desk
  • Guest Services
  • Hotel Reception

Job Description

  • FRONT OFFICE SUPERVISOR

    Shanti Maurice Resort & Spa | Mauritius

    Shanti Maurice Resort & Spa is seeking an experienced and guest-focused Front Office Supervisor to support the daily operations of its Front Office department.

    The successful candidate will ensure smooth reception operations, supervise guest service standards and deliver a personalised five-star guest experience.

    Key Responsibilities

    • Supervise daily Front Office operations, including check-in, check-out and guest registration procedures.
    • Ensure accurate billing, payment processing, cashiering and settlement of guest accounts.
    • Handle guest requests, complaints and service recovery professionally.
    • Coordinate room allocation, arrivals, departures and special guest arrangements.
    • Provide concierge assistance, including restaurant reservations, transportation, excursions and local recommendations.
    • Liaise with Housekeeping, Reservations, Concierge and other departments to ensure seamless service.
    • Guide, coach and support Guest Service Agents and other Front Office team members.
    • Ensure accurate shift handovers, reporting and compliance with hotel procedures.
    • Maintain guest confidentiality, cash-handling controls and luxury service standards.

    Candidate Profile

    • Previous experience in Front Office operations within a four- or five-star hotel, preferably in a supervisory capacity.
    • Strong practical knowledge of check-in, check-out, billing, payment processing and cashiering.
    • Confident in providing concierge services and personalised guest assistance.
    • Familiarity with hotel Property Management Systems; Opera experience would be an advantage.
    • Excellent communication skills in English and French.
    • Strong leadership, problem-solving and guest relations skills.
    • Professional appearance, attention to detail and ability to work under pressure.

    Applicants must have the legal right to work in Mauritius.

    An excellent opportunity for a hospitality professional who is passionate about operational excellence and exceptional guest service.