It Officer

Join our dynamic team in Mauritius as an IT Officer, where your passion for technology will help us deliver exceptional digital solutions. We are looking for an enthusiastic individual holding a Diploma / Bac +2 in Information Technology or a related field, eager to grow and contribute to our innovative projects.

In this full-time role, you will be at the heart of our ICT operations, ensuring smooth functionality and enhanced performance of our systems. Your responsibilities will include:

Website Management

• Administer and maintain the company website, ensuring high availability, optimal performance, and security patches.
• Monitor website traffic, diagnose loading speed issues, and implement troubleshooting solutions to enhance user experience.
• Coordinate with stakeholders to update website content, publish landing pages, and maintain seamless backend functionality.

Social Media & Digital Platforms

• Manage technical integrations between social media channels and company web infrastructure (pixels, APIs, and tracking tools).
• Support marketing and communication teams by troubleshooting social media dashboard tools, scheduling software, and access permissions.
• Ensure data privacy compliance and robust security protocols across all digital and social channels.

Newsletters & Email Automation

• Oversee the technical setup and maintenance of email marketing platforms and newsletter distribution systems.
• Troubleshoot email deliverability issues, DNS settings (SPF, DKIM, DMARC), and manage subscriber lists securely.
• Monitor campaign technical metrics, ensuring responsiveness across various email clients and mobile devices.

Automated Responses & Chatbots

• Configure and deploy automated response systems, helpdesk ticketing bots, and customer service chat tools.
• Integrate automated auto-responders with email systems and CRM databases to streamline customer engagement and support workflows.
• Regularly test and optimize chatbot rule engines and automation scripts to improve accuracy and reduce manual intervention.

We value collaboration and diversity in our workplace, fostering a culture where every team member's voice matters. If you are tech-savvy and enjoy problem-solving, this role is perfect for you! Our mission is to empower our employees to develop their skills through continuous learning and exposure to new technologies. You'll have opportunities to attend workshops, training sessions, and conferences, ensuring you stay updated with industry trends.

We believe in recognizing talent and promoting from within, offering a clear pathway for your professional growth. You'll work alongside like-minded professionals who share your passion for technology and innovation. If you’re ready to take the next step in your career, contribute to exciting projects, and make a real impact within the ICT sector, we encourage you to learn more about this opportunity.

Join us and be part of our journey where technology meets creativity!