Trainee Service Desk Officer (YEP Scheme)

The Trainee Service Desk Officer will be responsible for following up on customer requests.

 The Trainee Service Desk Officer will be responsible for following up on customer requests.

Follow-up of daily planning:

• Despatch Customer request on a daily basis
• Monitor and raise alert on important/urgent Customer requests
• Follow-up on urgency detected
• Monitoring of alerts received from clients (e.g auto import report, QCA, schedulars)
• Check realised planning and alert if not done in time

Monthly Updaters and changes report

• Maintain Updater Calendar
• Follow-up on planned and realised updater
• Prepare, review and correct changes reports (Converted / java / Web)
• Send changes reports to clients after updater
• Post updaters Check – after each updater is run, sanity check to be done as per list of basic checks

Reporting:

• Generation of Rt list for Meeting: Output queue & General queue
• Any other queue that might be under the responsibility of Help Desk
• Any other ADHOC report that might be requested
• Monthly reports to management

Maintenance Request Tracker (Customer Request management Tool):  

• Customer request stalled
• Customer request to be resolved
• Customer request committed
• Customer request updater
• Quality control on tagging of Customer request

Key Responsibilities

• Execute transactions with analysis, minimal direction
• Respond to information requests by searching and escalating to the supervisor as appropriate.
• File, archive, and retrieve documents using filing standards.
• Produce standard correspondence by following existing templates.
• Conduct data verification
• Participate in process improvement initiatives or special projects as assigned.
• Meet established goals and objectives for client deliverables.

Profile

• Holder of Higher School Certificate with 2 ‘A’ Levels(Mathematics will be an advantage).
• An eye for detail and the ability to maintain high standards of quality.
• Fluent in French and English.
• Ability to adapt to IT tools.
• Interest in building a professional career.

Working Days & Hours:

• Working days: Monday – Friday
• Working hours: 09:00 – 16:00 (30hours/week)

Application mode

Are you ready to check-in with us? Apply for this job by sending your application along with a copy of your Certificates.

The Management reserves the right to call only successful candidates for interview or not to make any appointment.