Technician

We are seeking a skilled ATM Technician to join our dynamic Fintech team. The ATM Technician will be responsible for the installation, maintenance, and repair of Automated Teller Machines (ATMs).

Key Responsibilities:

• ATM Installation & Setup:
  Install and configure new ATMs at various locations, ensuring hardware and software integration with the central banking network.

• Preventative Maintenance:
  Perform routine maintenance on ATMs to prevent breakdowns, including cleaning, software updates, and hardware checks.

• Troubleshooting & Repair:
  Diagnose and resolve technical issues in a timely manner, including hardware malfunctions, software errors, communication problems, and cash dispenser errors.

• System Monitoring:
  Monitor ATM performance and uptime through remote systems; ensure all machines are online and fully operational at all times.

• Parts Replacement & Inventory Management:
  Replace defective parts and maintain a proper inventory of spare parts for efficient maintenance.

• Customer Service & Support:
  Respond to customer issues related to ATM malfunctions and work to resolve problems while maintaining a positive service experience.

• Security Management:
  Ensure all ATMs are compliant with security standards, conduct regular inspections, and maintain logs for audits. Implement and oversee encryption protocols to safeguard sensitive data.

• Documentation & Reporting:
  Maintain detailed records of maintenance, repair activities, and system performance. Prepare reports on machine uptime, incident resolution, and parts usage.

Key Skills & Competencies:

• Technical Expertise:
  Strong understanding of mechanical and electrical systems, as well as ATM-related hardware and software.

• Problem Solving:
  Effective troubleshooting skills to quickly identify and resolve issues.

• Communication:
  Ability to communicate technical issues to both technical and non-technical stakeholders clearly.

• Customer Focus:
  Commitment to delivering high-quality service and resolving issues with minimal disruption.

• Attention to Detail:
  Careful attention to detail when performing repairs, updates, or security checks.

Qualifications:

• Education:
  High school diploma or equivalent (required). Technical certification in electronics, IT, or a related field (preferred).

• Experience:
  2+ years of experience in ATM repair, technical support, or a similar role in the financial or IT industry.

• Technical Skills:

  • Knowledge of ATM hardware (cash dispensers, card readers, etc.)
  • Familiarity with networking protocols, server configurations, and encryption technologies
  • Experience with troubleshooting tools and remote diagnostic software

• Licenses/Certifications:
  Certification from ATM manufacturers (e.g., Diebold, NCR) is a plus