Associate Fx Counter – Retail banking (Rodrigues)

The Associate will be responsible to provide customers of the Bank with an efficient and effective counter service for the processing of financial transactions.

The Associate will be responsible to provide customers of the Bank with an efficient and effective counter service for the processing of financial transactions. This includes assisting customers with deposits, withdrawals and inquiries while ensuring compliance with Bank’s policies and procedures, whilst at the same time developing professional relationships with clients and other services.

Key Responsibilities:

• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
• Foreign Exchange Transactions; Buy and sell foreign currencies based on daily exchange rates, Process traveler’s cheques, foreign drafts, and other international payment instruments, Ensure accurate exchange rate application and currency conversions.
• Inform customers about exchange rates, fees, and the availability of various currencies.
• Maintaining and balancing cash drawers and reconciling discrepancies.
• Improve customers’ banking experience with the bank by ensuring that the customers are attended promptly and all their challenges are resolved without delay.
• Handle customer complaints and ensure a zero-complaint environment and channel any complex customer complaints to the right quarters for effective resolution.
• Following all bank financial and security regulations and procedures.
• To proactively promote and cross sell the banks products and services with the branch setup and identify current and prospective sales opportunities while getting involved in additional marketing activities.
• Meet set financial / cross selling targets.
• To ensure all KYC, Money Laundering, Fraud prevention and Health & Safety guidelines/requirements are adhered at all times.
• Prepares relevant reports required by law or regulation and ensures compliance with all regulatory requirements, bank policy and procedures.
• Ensures that branch building/ counter and all bank equipment are well maintained at all times.
• Keeping a clean, organized work area and a professional appearance.
• Perform other duties, as and when required.

Prerequisites:

• Candidate should have an HSC certificate.
• Knowledge of relevant software applications including MS Office and Excel.
• Ready to work on a 24 hrs shift system, on weekends and public holidays.

Skills:

• Time management skills and the ability to prioritize work.
• Attentive to details and accuracy.
• Excellent planning, organising and problem-solving skills.
• Ability to market the Bank’s products and services to clients.
• Excellent oral and written communication & interpersonal skills.
• Customer service orientation & teamwork.
• Strong numerical reasoning ability and analytic skills.
• Maintain a high level of ethics, confidentiality and integrity in line with MauBank values.
• Deadline-driven, as well as able to multitask and work under pressure.
• High levels of integrity and confidentiality.