Technical Sales Engineer ( Medical / Laboratory )

Provides technical support and assistance to customers or clients regarding the installation, operation, maintenance, and troubleshooting of complex technical products or systems.

• Provide technical support: Respond to customer inquiries, issues, and service requests via various channels such as phone, email, or in-person visits. Troubleshoot and diagnose technical problems to identify root causes and provide effective solutions.
• Install and commission systems: Assist customers in installing and setting up of laboratory/medical/industrial equipment. Guide them through the installation process, configure software or hardware components.
• Conduct product training: Train End-users on the operation, functionality, and maintenance of technical products or systems. Create and deliver training materials (if required), presentations, and demonstrations to ensure users have a comprehensive understanding of the product.
• Perform maintenance and repairs: Conduct routine maintenance tasks, inspections, and repairs to ensure the optimal performance and longevity of equipment.
• Collaborate with internal teams such as sales, finance and provide feedback on customer needs, product performance.
• Document and report: Maintain accurate records of customer interactions, technical issues, and solutions provided. Generate reports on service activities.
• Stay updated with industry trends: Continuously update knowledge of relevant technologies, products, and industry trends. Stay informed about new features, updates, and best practices to effectively support customers and provide innovative solutions.

• Excellent problem-solving and analytical skills to diagnose and resolve complex technical issues.
• Effective communication and interpersonal skills to interact with customers and internal teams.
• Customer-focused mindset with the ability to deliver high-quality support and service.
• Detail-oriented with the ability to multitask and prioritize tasks in a fast-paced environment.

Sales

• Attend to Customer Sales requirements and complaints.
• Prepare weekly basis the customer visit plan and customer report.
• Promote products commonly traded by the Company.
• Prepare quotations and small tenders.
• Assist Accounts department in the recovery of long outstanding debts.
• Ensure omnipresence of AfricaMED Ltd by constantly and regularly keeping touch with Customers.
• Ensures a clean sale.
• Work in team with other staffs in the company

Others

• Any other cognate duties that may be necessary