Receptionist

- Answer incoming telephone calls and forward calls to appropriate departments; - Collect, sort, distribute correspondence and courier deliveries; - Prepare minutes of meetings; - May be required to assist the HR and Administration team in the day-to-day operation and provide secretarial support;

Summary of primary responsibilities

• Answer incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and departments;
• Greet visitors/guests/members professionally, determining the nature and purpose of visit;
• Collect, sort, distribute correspondence, mail, messages and courier deliveries;
• Maintain the general filing system and file all correspondence;
• Take complaints from customers and public being positive to negative criticism;
• Support the Mission, Vision and core values of the company;
• May be required to perform basic clerical duties, such as faxing office notes and photocopying;
• Assist in the planning and preparation of meetings, conferences and conference telephone calls;
• Prepare minutes of meetings;
• May be required to assist the HR and Administration team in the day-to-day operation and provide secretarial support.
• Fulfilling such cognate duties and other assignments as may be requested by Management.
• Ensure that all offices are well maintained;
• May be required to assist and ensure follow-up with supplier for repairs & maintenance including office equipment in branches and head-office;
• Maintain and update supplies inventory by checking stock to determine inventory level; anticipate needed supplies; placing and expediting orders for supplies; verifying receipt of supplies;
• Adhere to the Standard Operating Procedures;
• Maintaining an excellent customer service relationship with vendors, landlords and colleagues;
• Fulfilling such cognate duties and other assignments as may be requested by Management.