We are looking for a System Admin - German Language with at least 1 year of experience. The candidate should be able to work remotely with minimum supervision.
Principal Responsibilities:
Responsible to provide technical support to partners over the call, email or chat.
• Should be proficient in dealing with L1 and L2 level issues on Microsoft 365 services such as, Exchange Online, Exchange Hybrid, SharePoint Online, OneDrive for Work or School, Intune, and MS Teams.
• Troubleshooting the advanced Microsoft 365 issues and performing call backs ensuring issues are resolved in the defined SLA & appropriate solution is provided to the customer.
• Resolving any global, cross-functional or work-team issues.
• Reporting and trending on the effectiveness of the solutions and standards.
• Initiate improvements in tools, requirements gathering, processes, and people
• Responsible to investigate causes, tests solutions & suggest solutions in place to reduce the time taken to resolve Microsoft 365 related tickets.
• Should be able to use & provide advanced tools for Microsoft 365 issues diagnosis & troubleshooting
Behavioral Skills
Should have excellent customer handling & listening skills
• Strong analytical skills
• Strong problem-solving skills
• Change Management & negotiating skills
• Quick decision maker and fast learner
• Experience in handling multiple tasks
• Very organized and team player
• Result Oriented & able to deliver within timelines
Technical Skills:
Education & Experience