Spa Receptionist

The spa receptionist needs to deliver friendly, efficient and respectful customer service and create a warm and welcoming atmosphere for all of our guests, retaining and attracting new guests whilst actively participating in budgeted revenue by upselling products and treatments.

• Under the guidance of the Spa Manager and within the limits of the Hotel Policies, the  Spa Receptionist should ensure that all operational procedures, check lists, codes of conduct and standards of services set down by the Spa Management are adhered to and are complied with  by all Hosts.

• Goes towards guests and make regular spa presentations in order to keep guests fully informed of the existence of the spa within the hotel and of the current promotions and activities
• Assists with administrative duties
• Ensures effective communication and positive relationship with all departments within the hotel. Always adhere to all company policies and procedures and licensing laws
  • May be called upon at times to perform other related tasks not specifically included in this description

• Ensures a warm friendly welcome to guests at all times
• Handles guests‘ requests efficiently
• Coordinates guests‘ consultation records with the therapists
• Ensures that all relevant spa staff receive a print out of their daily schedules. Inform spa therapists of any changes in schedules
• Adheres to agreed reporting system on a timely basis
• In charge of all billing procedures and the correct reconciliation of funds at the reception desk and at the close of every shift as well as at the end of the day’s work
• In charge of protocols of Spa Keys when on duty
• Completes daily opening procedures and checking lists as per relevant area
• Schedules reservations for guests and monitors availability of treatments ensuring punctual service as per the relevant skills of therapists
• Organizes and schedules to fully utilize time and profitability while ensuring that guests‘ needs are prioritized.