Senior Administrative Executive (2508-SAE)

Our client, in the SME digital financing sector, is seeking to recruit an Administrative Manager.

Responsibilities:

• Generate, liaise and follow-up with internal and external parties about the signature of Financial Offer (FO), Facility Agreement (FA), and Direct Debit Mandate/ Standing Order Forms (SOF).
• Act as back-up signatory for Facility Agreement and Restructuring Agreement in the absence of the CEO and the Head of Credit.
• Review direct debit mandate prepared by Admin Executive (maker) and performed daily monitoring and update of claims files.
• Review and amend, as required, facility and restructure agreements drafted by Administration Executive.
• Prompt Sales Team to ensure that the SLAs set are not breached.
• Perform disbursement due diligence (ensure that all signed documents have been received) and ensure that conditions precedents are met prior to disbursement.
• Regularly monitor the performance of team members who has/have direct reporting.
• Ensure that all records with respect to borrowers' outstanding balances and lender's payments are up to date and updated in a timely manner.
• Ensure that payment sheet which include list of standing orders/direct debit mandate and SOA are updated daily with accurate figures.
• Ensure that all information requested by stakeholders (internal/external) are promptly responded and actioned in a timely manner.
• Prepare no liability letter for fully settled loans following client request.
• Prepare and authorise the payments on internet banking, monitor and ensure all payments are processed.
• Deal with repayment from borrower(s) and distribution to investor(s).
• Perform bank reconciliation.
• Ensure all the registers/trackers are promptly updated.
• Provide necessary support to other departments to ensure a smooth process flow.
• Ensure that the platform is regularly updated with accurate figures and other information such as status of projects and lenders' portfolio on a regular basis.
• Ensure that Tax Certificates are prepared and sent to lenders in a timely manner.
• Perform cross functional tasks within Operations department whenever required.

Process improvement:

• Support on increasing the efficiencies of processes and improve the turnaround time of operations.
• Participate in the company projects and perform end-user testing whenever required to ensure system functionality meets business requirements.

Risk management:

• Ensure compliance with internal and regulatory requirements on administrative operations and ensure that Data Protection requirements are observed and respected.
• Escalate error, issue and /or deviation from SLA immediately, within 24 hours upon detection.
• Support on external and internal audits and on regulatory audits.

Profile:

• Bachelor's Degree in any discipline, preferably in Finance, Banking, Economic and/or Business & Commerce.
• At least 3 to 4 years' experience in banking, trade finance operations, credit operations, back office, and credit administration.
• A team player, able to work under pressure, adaptable to occasional overtime demands, and fast learner.
• Strong analytical skills.
• Good at problem solving and negotiation skill with all levels.
• Good written and oral communication skills in English and French and the ability to interact effectively with people at different levels.
• Flexible, proactive, and self-motivated with a strong drive and ability to work with minimum supervision.