Sales Representative

A sales representative at the Patrick Mavros Atelier has a deep knowledge and understanding of the Patrick Mavros brand. Our sales team is enthusiastic about the products and can communicate the stories and processes of the creation of jewellery and objet d’art to our clients.

Responsibilities & Duties 

• Customer Service

• Serve and advise customers in the Patrick Mavros protocol- welcoming ritual, white gloves, velvet trays, kind & courteous, education and stories of products, no hard selling 

• Assist and guide clients to select products that suit their needs - tourists, collectors, gifts, etc. 

• Processing customer VAT Refunds and informing clients of the procedure at airport

• Taking special or custom orders for products 

• Directing customers for a tour of the atelier, explaining jewellery-making process, inspiration for the brand and new projects in the works 

• Assisting with refreshments for customers as needed 

• Customer Project List updates and follow through 

• Merchandising 

• Daily attractive display of merchandise 

• Make sure all products are well polished and clean on display

• Opening and Closing Protocol

Stock Control 

• Assist with monthly physical inventory stocktakes (DEAR Systems) 

• Re-ordering stock for the shop to replace sold items (DEAR Systems) 

• Customer Drawer Maintenance 

• Keeping the boutique tidy and clean- glass, displays, flower arrangements 

• Ensuring the stationery and catalogues in shop are well stocked 

• Maintaining price lists & price tags 

• Giftwrapping, excellent giftwrapping skills for presentation of products, keeping giftwrapping station stocked with supplies, neat and tidy 

• Packaging supplies stocktakes 

• Administrative 

• Price List with images- Collection & One of a Kind 

• Invoicing, Quotations

• Stamati Reporting Portal 

• FedEx and tracking orders 

• Gift Card register 

• Promotional Sample register 

• MIPS payment system 

• Driver’s duties entries and follow through 

• Special Projects 

• Coordinating Special Events 

• Coordinating Mailing Lists 

• Corporate Gifting

• Donations

• Request for Advertising 

• Reporting discrepancies and problems to the Directors.

• Comprehension of DEAR Systems (Cin7Core) Software

• Customer module 

• Sales Invoicing module

• Inventory module 

• KYC requirements 

• Daily reporting 

• Assisting for Exhibitions & Special Events 

Office Administrative Responsibilities 

• Email & phone correspondence with customers and vendors

• Maintaining customer database in DEAR Systems following protocol 

• Liaising with the finance department in regards to invoicing and customer deposits, credit memos, returns, promotional samples, etc. 

• Liaise with Production Team for fulfillment of customer orders

• Driver’s Duties

• Liaise with clients constantly to ensure excellent customer service 

• Communicate in regards to client queries, standard orders and special requests with partners and individual clients as needed, via email and phone 

• Office duties including filing, maintaining a clean and organized office, backups of software 

• Comprehension of Credit Card Machine Terminal/ batch reports 

• FIU Compliance Training