Officer 2, Support Services

Responsibilities:

The role is part of the whole support team and you are required to act as a key correspondent and support between the various departments including HR, Operations, Admin, Finance , Business Analysts amongst others.

The duties and responsibilities include providing support to ensure efficient operation of the office. Supporting managers and employees through a variety of tasks related to operational, organization and communication as well as dealing with confidential and at times sensitive information.

You are accountable for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organisation generally.

Tasks:

• Organize and schedule appointments and meetings for Global Client Delivery teams where required
• To act as coordinator for Global Client Delivery with HR and/or other IQEQ Support teams on specific process
• Assist in the preparation of regularly scheduled reports
• Assist on follow-up and tracking for internal reporting
• Coordinating stationary request for the team & maintain office supplies of inventory
• Monitoring and update of key database as needed
• Record and handle required sensitive information in a confidential manner
• Conduct data entry
• Assist the team on travelling coordination for team secondment and business trip arrangements or documentation
• Sending out general communications to staff
• Support management on any ad-hoc reporting, surveys
• Support the business in staff engagement activities
• Escalate team issues promptly to local Global Client Delivery management
• Support Global Client Delivery operational efficiency agenda when required.

Key competencies for position and level:

• Communicates effectively
• Plans and aligns
• Works well under pressure
• Ability to multitask
• Resourcefulness
• Interpersonal savvy
• Customer Focus
• Professional attitude

Key behaviours we expect to see:

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Accuracy & Attention to details
• Collaboration
• Organisation
• Proactivity
• Independent
• Taking ownership
• Curiosity
• Resilience
• Team working
• Discipline

Education / professional qualifications:

• Diploma or Degree in Business administration, Economics, Management, or any other related field

Background experience:

• 2 to 3 years of experience
• Experience in a similar role would be an advantage

Technical:

• Excellent interpersonal, communication (written and verbal) and relationship building skills including the ability to work independently, flexibly and collaboratively as part of a team, negotiate effective business outcomes and to initiate and respond to various correspondence.
• Excellent time management skills and ability to multi-task and prioritize work
• Strong organizational and planning skills

Computer / program knowledge:

• Competent at an intermediate to advanced level of MS Office Word, Excel, PowerPoint

Languages:

• Fluent in English and French

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.