Manager HR Operations

Manages a team of entry/intermediate professionals or Supervisors with a focus on setting objectives, plans and tactics with direct impact on the immediate or short-term operational results of the department

We are looking for an experienced HR SSC Manager to oversee the operations of our HR Shared Services Center site. The HR SSC Manager will be responsible for leading a team delivering high-quality HR services to the organization.  This role will require a strategic approach to optimizing processes, procedures and technology, including identifying opportunities for service improvements and implementing best practices across the services teams.  

HOW YOU WILL THRIVE AND CREATE AN IMPACT: 

·         Lead and manage the HR Shared Services Center site

·         Develop and implement HR strategies and initiatives that align with the overall business strategy and objectives. 

·         Drive continuous improvement in HR processes and systems to increase efficiency and enhance the quality of HR services. 

·         Ensure compliance with all , state, country, and local employment laws and regulations. 

·         Manage and resolve complex HR issues and provide guidance on HR policies and procedures to employees and management. 

·         Oversee the management of HR projects, including technology implementations, process re-engineering, and service delivery model changes. 

·         Collaborate with senior HR leadership to develop and monitor key performance indicators (KPIs) for the HR Shared Services Center. 

·         Foster a culture of high performance and continuous development within the HR team. 

·         Build strong relationships with business leaders to understand their needs and provide appropriate HR support. 

·         Manage the HR Shared Services Center budget and resources effectively. 

EXPERIENCE: 

·         Bachelor’s degree in human resources, Business Administration, or related field; Master’s degree or HR certification (e.g., SHRM-CP, SHRM-SCP) preferred. 

·         Minimum of 7 years of HR experience, with at least 3 years in a managerial role within an HR Shared Services environment. (ServiceNow) 

·         Proven leadership skills with the ability to manage and develop a team of HR professionals. 

·          Strong knowledge of HR processes and best practices. 

·         Experience with HR Information Systems (HRIS) and data analytics, preferably Workday 

·         Excellent communication, negotiation, and interpersonal skills. 

·         Ability to work strategically and collaboratively across departments. 

·         Effective decision-making and problem-solving skills. 

·         Ability to handle sensitive information with discretion and maintain confidentiality. 

SKILLS AND COMPETENCIES: 

·         Accountability for Results  

·         Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. 

·         Strategic Thinking & Problem Solving  

·         Make decisions considering the long-term impact  

·         Patient & Customer Centricity 

·         Maintain an ongoing focus on the needs of our customers and/or key   stakeholders. 

·         Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels 

·         Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals. 

·         Empowered Development - Play an active role in professional development as a business leader. 

·         High proficiency in English language both written and spoken 

·         Proficiency in other regional language desirable