Logistics Manager (2505-LMGR)

Our client in the Retail sector is seeking to recruit a Logistics Manager who will be responsible for overseeing and optimizing the daily operations and delivery functions within the retail furniture business.

Responsibilities:

• Manage the receipt, storage and dispatch of stock, ensuring proper inventory control.
• Implement and maintain efficient warehouse management practices to optimize space utilisation and stock movement.
• Ensure compliance with safety regulations and company policies within the warehouse.
• Supervise and coordinate home delivery operations to ensure timely and accurate fulfilment of customer orders.
• Ensure efficient product transfers to retail outlets, ensuring stock availability and minimal delays.
• Develop and implement efficient routing and scheduling plans to optimize delivery performance.
• Organise and monitor the assembly and installation of furniture items, ensuring quality workmanship and adherence to company standards.
• Manage the aftersales service department, ensuring prompt and effective resolution of customer issues.
• Work closely with sales and customer service teams to address product quality concerns and service-related challenges.
• Monitor and analyse customer feedback, implementing necessary improvements to enhance service standards.

Profile:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 3 to 5 years of experience in logistics, warehouse, or supply chain management, preferably in the furniture or retail industry.
• Proven track record of managing warehouse operations, delivery logistics and aftersales service.
• Experience in handling customer complaints and implementing service improvements.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Extensive knowledge of warehouse management, logistics and delivery operations.
• Customer-focused mindset with strong communication and interpersonal skills.
• Ability to analyse data and implement strategies for process improvement.
• Strong organisational skills with the ability to multitask and meet deadlines.