Junior Project Manager

The Junior Project Manager will be responsible for customer onboarding to proactively support and manage our rapidly growing community of independent retailers.

RESPONSIBILITIES:

As a product expert, understand our customers’ goals and guide them through their initial onboarding experience,

Responsible for educating new customers, helping to solve technical problems, and ensure smooth adoption of our products and services,

Advocate for your customers to ensure issues are resolved in a timely manner,

Log and track issues all issues in the CRM - actions performed, current status, troubleshooting steps completed and details of final issue resolution,

Train customers to use the tools in our platform through web meetings, phone calls and demonstrations, 

Evaluate and suggest updates for the knowledge base platform and self-service tools,

Assist Quality Assurance team to identify bugs reported and partner with our technical team for resolution.

DESIRED SKILLS:

Clear and concise written communication skills allowing customers to clearly understand responses and their required actions,

Organizational skills to work successfully through each customer-related issue from start to finish,

Ability to work with customers in a professional, patient, courteous, and helpful manner,

Willingness to be on call and/or work outside of scheduled hours when necessary,

Knowledge of Microsoft tools and WordPress.