Administrative Assistant (Quality Assurance) Mauricia Beachcomber

Responsible for the monitoring of guest feedback performance and the maintenance of quality standards in all aspects of operations

Main responsibilities:

• Responsible for the monitoring of guest feedback performance and the maintenance of quality standards in all aspects of operations

• Obtains instructions from the Quality Assurance Manager with regards to areas of service which may require attention and how to provide support.

• Monitor guest feedback – Online reviews and Customer Satisfaction Survey.

• Produces periodic reports, communicates on the feedback and status of performance.

• Provides support in the follow up of Health Safety and Food Safety standards issues.

• Follows up on audits and action plans

• Ensures the cleanliness of the workplace and its surroundings by conducting regular inspections and maintains proper hygienic norms.

Qualifications and profile:

• Higher School Certificate or equivalent;

• Diploma or Bachelor’s Degree in Hospitality Management or in related field;

• Good knowledge of quality terms and concepts;

• Conversant with Microsoft Office tools;

• Good communication, time management and organisational skills;

• Ability to work under pressure and to multitask;

• Strong eye for detail whilst working quickly and efficiently within specified deadlines;

• Able and willing to perform odd hours of work including Sundays, public holidays and cyclonic days;

• Fluent in written and spoken English and French