IT Manager

The IT Manager will oversee IT support for all hotel departments, including front desk, housekeeping, and food and beverage operations, while ensuring guest data security and a smooth technological experience for both staff and guests.

Duties and Responsibilities:

• To provide a courteous, professional, efficient and flexible service at all times, following Constance SOPs.

• To assist authorised users in relation to operation of the hotel’s I.S. system hardware, various modules and supporting personal computers.

• To coordinate the timely repair and return to service of any faulty systems or items of equipment.

• To rebuild data corrupted by either hardware or software faults.

• To set up emergency procedures to continue the operation of the hotel in the event of system failure.

• To arrange the distribution of Night Audit and other regularly system-produced reports.

• To establish necessary security measures to prevent unauthorised access to the I.S. systems.

• To provide technical assistance to Internal or External Audit staff.

• To work with the Operational Departments to set up and maintain clean relevant databases for management purpose.

• To regularly check that all licenses are complete and up to date.

• To maintain a good rapport and working relationship with staff in the outlet and all other departments.

• To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

• Assist in the deployment and maintenance of software and hardware updates, patches, and security measures.

• Support the organization's network infrastructure, including monitoring network performance, identifying and resolving network issues, and assisting in the configuration of network devices.

• Provide training and support to end-users on the use of IT systems and applications.

• Assist in the setup and support of audio-visual equipment for events and meetings.

• Adhere to Occupational Safety and Health Act, local health and safety codes, and company safety and security policy

• Commercial awareness, planning and organizational skills.

JOB REQUIREMENTS

Qualifications

• Bachelor’s degree in Information Technology, Engineering, Information Systems, or any related qualification from a recognized institution.

• Minimum of 3 years of experiences in a similar position is preferred.

Skills

• Commercial awareness, planning and organizational skills.

• Analytical, research and writing skills.

• Communication and presentation skills.

• Ability to work collaboratively across functions.

• Strong interpersonal and customer service skills.

• Proficiency in Microsoft Office applications.

• Communicate effectively in English & French.

• Ability to work in a team and under pressure.

• Flexible approach to work.

• Attention to details.