Guest Service Attendant

The Guest Services Attendant is the first point of contact for members and guests at the golf club.The Guest Services Attendant ensures a welcoming atmosphere and smooth entry experience, reflecting the club’s commitment to high standards and excellent service.

Responsibilities: 

Greeting Members and Guests:

• Warmly welcome all members and guests upon arrival.
• Ensure each visitor is made to feel special from the moment they step into the club.
• Maintain a friendly and professional demeanor at all times.
• Ensure a positive farewell experience for members and guests as they leave the club by thanking them for coming, inviting them to return and addressing any last-minute questions or needs before they depart.

Event Coordination Support:

• Provide support for special events and tournaments, assisting with guest check-in and registration.
• Work closely with the events team to ensure smooth execution of club events.

Member Relations:

• Build and maintain positive relationships with club members, fostering a sense of community.
• Address member feedback and concerns with empathy and professionalism.
• Act as a liaison between members and club management to enhance the overall member experience.

Safety and Compliance:

• Ensure compliance with all club policies, procedures, and regulations.
• Maintain a safe and secure environment for all members, guests, and staff.

 Other Duties as Assigned

While the above-mentioned is a detailed description of the outputs required, it is not intended to be exhaustive. Other requirements may be assigned as change in the environment dictates.