Guest Experience Driver

The Guest Driver / Porter will be responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

DUTIES AND RESPONSIBILITIES

• Checks the daily arrival list for guests with special need.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Assists guests with luggage to the front desk.
• Escorts guests to room, placing luggage in room assigned by front desk.
• Assist guest with Long term luggage storage requests / Left luggage requests.
• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
• Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
• Responsible for transporting guests to tourist areas, such as the beach or other destinations and provides information on the local area.
• Able to meet all the comfort requirements of the hotel guests and customer.
• Able to drive in a safe and efficient manner.
• Responsible to assist the guests in any travel or destination regarding issues by applying his/ her knowledge of the local area.
• Able to keep a record of all the incidents while driving, for example, any accidents or tickets.
• Able to ensure safe and easy travel for the customers/ guests to their destinations or to the hotel.
• Perform any other works as and when assigned by the management.                                    

PREREQUISITES

Previous experience in hospitality would be preferred and Commitment to delivering a high level of customer service. Be a good team player and Flexibility to work a variety of early and late shifts. Able to stand for long hours. 

QUALIFICATIONS & EXPERIENCE

• Two to three years’ experience preferably in a hotel of similar size and complexity and including experience or training.
• Excellent driving skills. Valid driver's license with the excellent driving record, No black points on license, the ideal candidate will be a well presented, young minded individual with an outgoing and friendly attitude.
• Strong communication and interpersonal skills
• Current holder of a valid certificate of character