We are looking for a dedicated and personable Customer Service Agent to join our online entertainment company, focusing on the French-speaking markets. The Customer Service Agent will report to the Customer Team Lead.
We are looking for a dedicated and personable Customer Service Agent to join our online entertainment company, focusing on the French-speaking markets. The ideal candidate will have excellent communication skills, and a passion for delivering exceptional customer service. This role requires a proactive approach to resolving customer inquiries and ensuring a seamless gaming experience. The Customer Service Agent will report to the Customer Team Lead.
Essential Job Functions
Customer Support:
Issue Resolution:
Customer Engagement:
Documentation and Reporting:
Collaboration:
Market Understanding:
Key Performance Indicators (KPIs):
Customer Satisfaction Score (CSAT): Measure the satisfaction level of customers based on feedback and surveys.
First Contact Resolution (FCR): Track the percentage of issues resolved during the first contact with the customer.
Average Response Time: Monitor the time taken to respond to customer inquiries.
Average Resolution Time: Measure the time taken to resolve customer issues.
Customer Retention Rate: Track the percentage of returning customers.
Number of Tickets Handled: Measure the volume of customer inquiries handled within a specific period.
Quality Assurance Scores: Evaluate the quality of customer interactions based on internal assessments.
Education and Experience
Experience:
Education:
Skills:
Personal Attributes:
Compensation and Benefits
Competitive salary and performance-based bonuses.
Please send us your CV if you consider to be a good fit, relocation is not provided by the company.