CUSTOMER SERVICE COORDINATOR
- Plaine Wilhems
- Not disclosed
- Permanent
- Added 13/02/2025
- Closing 28/02/2025
- HR Manager
Winners, the leading supermarket chain in Mauritius, is looking for a Customer Service Coordinator who will foster a customer-centric culture within the company.
Key Reponsibilities:
- Motivate and inspire employees to excel in customer service.
- Implement processes for efficient complaint handling.
- Interact with customers via various channels (telephone, email, social media, website, letter, walk-ins) to address complaints, suggestions, and compliments.
- Guide and resolve customer queries promptly and gather customer feedback for action planning.
- Establish processes to maintain high standards as per the management policy.
- Conduct regular store visits and audits to ensure compliance with established standards and compile audit reports.
- Conduct training sessions on customer service approaches and evaluate employee performance post-training.
- Efficiently manage the Call Centre operations and advise customers on the online shopping experience.
- Compile reports on store audits, training delivered, and customer complaints, and conduct customer surveys.
- Provide coverage at the Reception Desk as needed and manage tools for customer service functions.
Qualifications & Experiences:
- Higher School Certificate or any other relevant qualifications
- A Diploma in Hospitality Management will be an advantage.
- A minimum of 3 years of experience in a similar role
- Proven experience in customer service management
- Good understanding of the local FMCG sector or Retail business can be an advantage
Other Requisites:
- Empathy.
- Effective communication, organizational, and time management skills
- Customer-centric mindset.
- Strong analytical skills.
- Detail and results-oriented.
- Ability to work under pressure.
- Available to work on Saturdays, Sundays and public holidays, as well as odd hours
