CUSTOMER SERVICE ASSISTANT

TotalEnergies Marketing Mauritius Ltd, a subsidiary of TotalEnergies, has powered Mauritius since 1956. We offer oil, biofuels, natural gas, green gases, renewables, and electricity. Operating in 130+ countries, we prioritize sustainability to enhance lives and contribute to global well-being.

Main Responsibilities

Reporting to the Customer Service Manager, the potential candidate will be responsible for the following:

Customer Service

• Welcome walk-in customers, process orders and issue invoices for all products.
• Maintain good customer service relations and image of the Customer Service.department.
• Assist in handling telephone calls, fax, email and WhatsApp messages.
• Assist in handling customer complaints.

KPI

• Submit monthly sales figures to management.
• Responsible to clear incomplete orders on SAP on a weekly basis.
• Keep accurate record of orders in “Journal de Vente”.
• Creation of orders for White & Black oils on SAP.

Invoicing

• Responsible for invoicing.
• Ensure invoicing, release and posting are done within next 48 hours following delivery.
• Ensure closing in a timely manner.

Others

• Ensure proper archiving of documents.
• Provide support to Customer Service Manager.
• Perform any cognate duties as may be assigned.

QUALIFICATIONS/ EXPERIENCE

• Bachelor’s degree in management/ business administration/ marketing
• Previous experience in customer service
• Good listening and problem-solving skills
• Excellent written and oral communication skills in English and French
• Proficient in MS Office package and SAP
• Proven ability of being a good team player