Business Travel Consultants (Bilingual)

Fluency in English and French is mandatory!

Join Concentrix and work for one of our clients, a dynamic and innovative international travel business agency.

As a leading provider of bespoke travel experiences, our client offers unique and unforgettable journeys to destinations around the world for business purposes. They pride themselves on their exceptional customer service, attention to detail, and ability to tailor-made itineraries that cater to the individual needs of each client.

We are now looking for talented and enthusiastic individuals to join our team as Business Travel Consultants and help to continue to deliver outstanding travel experiences to our discerning clients.

Would you like to start your day in our brand-new Business Travel Hub?

Key responsibilities

• Providing expert assistance with booking inquiries and processing travel reservations
• Responding to client inquiries via multiple channels, including phone, and email
• Building and maintaining strong relationships with clients through proactive communication and follow-up
• Accurately managing travel reservations and amendments for Travel customers
• Focus on providing seamless and efficient service.

Requirements

• Excellent fluency in both written and spoken French and English.
• Minimum of 3 months experience with reservation systems.
• Excellent communication skills, with professional and positive telephone manners.
• Ability to work well under pressure, meeting tight deadlines while maintaining a high level of organisation
• Proven experience in handling customer queries and complaints, taking ownership of issues and using initiative to resolve them
• Flexibility in adapting to changing priorities and tasks, with a willingness to go above and beyond
• Strong interpersonal skills, fostering positive relationships with suppliers, colleagues, and customers alike
• A positive and approachable attitude, consistently displaying a proactive and solution-focused mindset.

Benefits

• Attractive basic salary
• Performance bonus
• Company Transport (Pick & Drop)
• Medical Insurance and Group Accident Insurance provided
• Several company outings and staff party
• Work with an international brand