Beach Boy

To maintain high standard of service to guests on the beach as instructed by the Beach Supervisor

Customer Service

• Welcomes, seats, and serves guests as per set standard.
• Converses with guests to obtain feedback and suggestions for improvement.
• Provides a speedy, courteous, efficient and friendly service to guests.
• Answers queries about all items on the restaurant menu and bar lists, their basic ingredients and method of preparation.
• Informs a superior immediately in the case of a guest complaint.
• Set up the station to the correct standard before service.
• Ensure the beach is clean and tidy at all times.
• To help with minor guest complaints and to ensure the supervisor is informed of all complaints and good comments.
• To be punctual and set an example in uniform standards and hygiene at all times

Material Handling & Inventory

• Reports bad functioning of utilities such as lights, fans and toilets, to the Beach Supervisor for repair.
• Properly handles all materials and equipment to avoid breakage.
• Reports any breakage, defect or loss of equipment and accessories to the Beach Supervisor.
• Assists in inventories as per instructions.

Beach Operations

• Provides towels and beach towels to guests on the beach.
• Checks and arranges all mattresses properly on the beach  chairs.
• Offers various services to guest (e.g. sunglass cleaning, cocktail snacks, skin care with cucumbers …).
• Clears all dirty or soiled cutlery, crockery or glassware from the table once the guests have completed their consumption.
• Takes orders and notes on an appropriate form as per the Hotel’s standard.
•  Informs kitchen or bar about orders as soon as any food item or drink is ordered by guests.
• Double checks tray before serving guest to ensure food and beverages items tally with orders.

Billing Procedures

• Forwards orders to cashier/ barman for input in Micros system.
• Presents bill to client for settlement.
• Checks at all times that bills are presented, signed and/or paid by guests and returned to the cashier in accordance with billing procedures.
• Ensures all F&B items ordered or served are accompanied by an order ticket
• Assists in set-up