This job is expired
Assistant Level 1 – Customer Experience
- Port Louis
- Not disclosed
- Permanent
- Added 14/11/2024
- Closing 14/12/2024
The Assistant Level 1 – Customer Experience is responsible for efficiently and effectively managing Cim Finance's inbound and outbound calls, providing exceptional customer service, managing complaints, providing support as well as conducting quality assurance within customer touch points.
Responsibility
- Identify and assist in the implementation of departmental customer service improvement and innovation opportunities.
- Resolve customer service issues or complaints as per Complaints Handling Policy and within set deadline with a view to improve customer experience levels across the organisation.
- Act as the voice of the customer through interactions with peers
- Gather feedback during customer forums and during complaints management with an aim to formulate new service level expectations and aspirations.
- Prepare customer service periodic reports, dashboards and statistics reflecting customer experience measurement.
- Assist the business on embedding the Treating Customers Fairly (TCF) principles across the organization.
Profile
- Higher School Certificate
- 2-3 years’ experience in a call center environment will be an advantage
- Customer focus and adaptability to different personality types
- Excellent data capture and keyboard navigation skills
- Excellent customer service skills (including questioning, probing, listening, professional approach, accountability, reporting, matching and closing)
- Excellent written and verbal communication skills (English and French)
- Excellent understanding of Cim Finance products and services
- Ability to use Microsoft Office tools (Excel, Word, PowerPoint)
Cim Financial Services Ltd
- P.O Box 297, Manhattan Building , Edith Cavell & Mère Bartélemy Street, Port Louis, Mauritius