IT SUPPORT OFFICER

IT Support Officer to assist and support end users in a Management Company based in Ebene.

As an IT Support Officer, your primary responsibility will be to provide technical assistance and 

support to end-users within the company. 

You will be responsible for diagnosing and resolving technical issues, installing and 

configuring software and hardware and assisting with IT-related projects.

1. Provide technical support:

Respond to inquiries from end-users. Resolve technical problems related to software, 

hardware, and network connectivity. 

Troubleshoot issues through phone, email, chat or in-person interaction, ensuring timely and 

efficient resolution.

2. Install and configure systems: 

Set up and configure computer systems, software applications, printers, and peripheral devices. 

Install and update operating systems, drivers, and software patches.

3. Network and connectivity: 

Troubleshoot network issues, including connectivity, Wi-Fi, and VPN problems. 

Assist with the setup and configuration of network devices, such as routers, switches, and firewalls.

4. Security and data protection: 

Follow security protocols to protect sensitive information and ensure compliance with data protection 

regulations. Assist with antivirus management, data backup, and disaster recovery procedures.