Application Support (2503-ASUP)

Our client is seeking to recruit an Application Support who will report to the Manager - Analyst.

Responsibilities:

Support:

• Manage and maintain the COS access.
• Create new employees on the COS Master.
• Provide relevant access to employees on the COS Security.
• Configure the COS as per nature of business of the organisation.
• Configure COS functionalities upon release of every new version.
• Assist the users via tools such as ticketing/Lync/Email.
• Manage Timesheet– Treat rejected tasks from Westfall.
• Assign tasks to users as well as guide them upon their task choice.
• Liaise with BDI team to improve Westfall utilisation.
• Communicate updated tasks list to users as and when required.
• Update COS templates as and when required (Logo, address & QR Code).
• Contribute in the drafting of Release notes, utilisation guides, and training contents of the COS.

Training:

• Introduce internal software (COS and Westfall) to new employees.
• Train users on COS functions based on their requirements.
• Conduct one to one session with employees for data check purposes.
• Ensure self-training on the updated functions upon release of each updated COS version.

Data check /Quality Data:

• Conduct verification of data on COS and ensure that business rules are respected as well as all statuses are up to date.
• Conduct Timesheet quality check on Westfall. Ensure data consistency while inputting data in COS Master and COS Security.
• Maintain consistency of data and documents models throughout the various COS.
• Ensure the cleanup of the CRM$ as and when required.

Admin:

• Organise training session as and when required.
• Keep up to date internal documents for better follow up.
• Ensure regular follow up through email,lync to recover requested tasks from users.
• Provide regular feedback on the status of the tasks and COS sessions delivered to users.
• Contributing ideas to improve processes to either gain efficiencies or reduce risk.
• Any other reasonable duties assigned to you by Management

Profile:

• Degree in Computer Science or equivalent.
• At least 1 year of working experience.

Competencies:

• Effective Communicator.
• Customer oriented.
• Problem solver.
• Analytical skills and being proactive.
• Ability to work in team.
• Living to the values of the company.