Reservation Assistant

Are you ready to be part of a dynamic team within one of the leading hospitality brands in the world?

At Radisson Hotel Group, we’re dedicated to providing exceptional service and unforgettable experiences for our guests. Join us at Radisson Blu Resorts & Spa Mauritius, where you will have the opportunity to thrive in a vibrant environment.

We are looking for an enthusiastic and professional RESERVATION ASSISTANT to attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.

Duties & Responsibilities:

• Process all reservation requests, availability, changes and cancellations in a prompt and courteous manner;

  • Adhere to telephone etiquette;

  • Identify guest’s reservation needs, determine appropriate room type, and verify availability of room type and rate;

  • Provide the best accommodation options – arrange all services for guests and serve as point of contact;

  • Upon receiving reservations, ensure that they are immediately processed in the Property Management System;

  • Prepare statistical reports on room occupancy, average room rate, among others;

  • Ensure all Reservations correspondences are filed correctly and Reservation dossiers set up;

  • Check all rates thoroughly to avoid rebates;

  • Keep the Reservations Manager fully informed of all significant problems or unusual matters;

  • Process stop sales & payments and send confirmation letter to guests;

  • Understand, implement and monitor all procedures and policies of the reservation department;

  • Upsell where appropriate;

  • Provide support to guests to modify & cancel their bookings;

  • Process City Ledger & verify guests vouchers;

  • Meet with direct guests if required;

  • Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

 REQUIREMENTS

• At least one year of experience in a similar position or in Front Office
• Knowledge of Opera would be an advantage
• Has a pleasant and outgoing personality
• Demonstrate strong communication skills in both English & French
• Be self-motivated, dynamic and predisposed to perform odd hours of work