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Outlet Manager

Savanne
Negotiable
Permanent
Added 02/04/2024
Closing 02/05/2024
Ingrid Gangaram

Provide leadership, supervision and motivation to the outlet team, as per standards

ROLE RESPONSIBILITIES
1	Take part in training and implement accordingly
2	Conduct and ensure that employees receive adequate and satisfactory on-the-job training
3	Keep his superior informed about all unusual matters concerning any plans affecting his/her area
4	Ensure that discipline prevails within the team and communicate any disciplinary issues to superior / HR manager
5	Play an active role in the team and ensure smooth and satisfactory hand-over between shifts
6	Assist in the building of an efficient team by taking interest in their welfare, safety and development
7	Assist the FNB / Resident Manager to carry out performance appraisal and to identify necessary training measures
8	Ensure a good working relationship with Housekeeping and other departments as required
9	Ensure proper grooming of team members as per standard
10	Coordinate & supervise activities to ensure optimum care and assistance to guests
11	Establish and maintain effective employee relations
12	Ensure high level of quality services are delivered to guests at all times
13	Handling and monitoring of guests complaints and the relevant follow up action required
14	Consult daily events to take note of number of guests for “mise en place” / to prepare arrival and special cocktail / “mise en place” of fruit platters in arrival rooms
15	Inspect set ups, including service station before the opening/ensure that guests’ requests are properly followed
16	Ensure the set up and ambiance of the outlet are as per standards
17	Participate in service of food and beverage items as and when required
18	Able to bring new ideas and innovation ( special nights, dinners)
19	Participate in Eco Standard/Sustainable Responsibility set by the hotel
20	Assist his superior in ensuring a proper manning during the shift
21	Assist his superior in managing the budget efficiently and effectively
22	Monitor leaves in respective outlet
23	Control of expenses (breakages, linen, materials, etc.)
24	Monitor the outlet’s operation equipment in collaboration with the responsible of the stewarding department
25	Conduct monthly inventory on materials used in the outlet / villas
26	Check and approves stores requisitions whilst ensuring par stock at the outlet are maintained
27	Submit at the end of each shift number of covers and sales figures to the F&B manager / night auditor
28	Ensure that all transactions regarding guests checks are dealt with
29	Ensure energy saving (electricity, gas, water)
30	Ensure respective TMs are operating as per Quality Management System
31	Ensure respective TMs are operating as per S&H regulations and policies
32	Establish all quality procedures in collaboration with the quality manager and ensure the follow-up
33	Participate in daily briefings and debriefings with respective team members and attends daily F&B meeting
34	Ensure the quality of products and services delivered to guests
35	Ensure that all matters concerning TM are communicated to the F&B manager / HR manager
36	Supervise orders to rooms and liaise with the kitchen to keep up established standards
37	Organise breakfast / lunch / dinner operation
38	Comply with all the sustainability commitments and practices implemented within business units
39	Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society

Preferred Qualifications			SC / HSC level or equivalent with professional training and experience Diploma with specialization in F&B from a recognized institution
Preferred Experience			At least 6 years work-related experience in F&B operations with at least 2 years as Outlet Supervisor in hotels or restaurants Computer literale including hotel management system such as Opera, Micros, Win HMS… Fluent in English and French both written and spoken, a third language preferred

Heritage Le Telfair Golf & Wellness Resort

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B9, Coastal Road, Bel Ombre, Mauritius, Bel Ombre, Mauritius

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Outlet Manager

Heritage Le Telfair Golf & Wellness Resort

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