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Boutique Assistant

Black River
Negotiable
Permanent
Added 04/04/2024
Closing 04/05/2024
Sarah Maloupe

Sell, restock and merchandise items of the boutique and provide customer service as per standard

ROLE RESPONSIBILITIES
1	Take part in training and implement accordingly
2	Keep superior informed about all unusual matters concerning any plans affecting his/her area
3	Ensure product knowledge of items at the boutique
4	Describe product features and details accurately
5	Recommand and display items that match customer’s needs
6	Adapt display as per day theme/festivity
7	Ensure high level of quality services are delivered to guests at all times
8	Handle and monitor of guests complaints and the relevant follow up action required
9	Interact with guests to obtain feedback and suggestions for improvement
10	Establish and maintain continuous and fruitful contacts with customers
11	Answer any query from guests by having a sound knowledge of all items offered for sale
12	Maintain outstanding store condition on visual merchandising standards
13	Help and anticipate guests in their choices
14	Recommend, give advise and guidance on product selection to guests
15	Participate in Eco Standard/Sustainable Responsibility set by the hotel
16	Ensure sales target are met, provide optimum customer service and assist to increase company’s growth and revenue through sales maximization
17	Promote upselling
18	Make inventory of equipment and material for stock control
19	Report any breakage, defect, loss of operating equipments and accessories to Superior
20	Follow up billing
21	Ensure energy saving (electricity, water)
22	Follow the set procedures for opening and closing the boutique
23	Ensure that the boutique is always clean and tidy
24	Display boutique’s window and arrange items creatively as per standards
25	Prepare a receipt for guests when a sale is closed and record the sale (cash or credit)
26	Prepare cash and credit summary, balance the account and submit all cash, receipts and credit summary to receptionist on a daily basis
27	Ensure that all sale figures are input on the system
28	Ensure sufficient stock of items at all times
29	Make requisitions of items when minimum stock is reached
30	Properly store the items to avoid any wastage
31	Liaise with Superior at Head Office for all orders or any matter arising
32	Assist guests in a friendly and engaging manner
33	Manage point of sale processes
34	Ensure all items have appropriate price tag
35	Comply with all the sustainability commitments and practices implemented within business units
36	Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society

Veranda Tamarin Hotel

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Tamarin Bay, Royal Road, Tamarin, Mauritius, Tamarin, Mauritius

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Boutique Assistant

Veranda Tamarin Hotel

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