About GFA Insurance Ltd

GFA Insurance Ltd is a dynamic and customer-focused insurance company committed to delivering high-quality insurance solutions and exceptional service to our clients. We are seeking a professional, organized, and customer-oriented Customer Service Officer cum Receptionist to join our team.

Position Summary

1.    Assessment

·       Register new claims accurately and promptly in the system.

·       Verify policy coverage and validity before claim processing.

·       Ensure claim documentation is complete and compliant with company guidelines.

·       Set provisions/reserves accurately as per company policy and guidelines.

·       Claim Follow-Up (Third Party & Comprehensive Claims)

·       Send claim intimation and acknowledgment emails.

·       Follow up with reminders for outstanding documents or reports.

·       Communicate effectively (via phone, email, SMS) with claimants, policyholders, and third parties on a regular basis.

·       Advise clients about the claims process, required documentation, and their rights.

·       Assist claimants with any concerns or complaints, escalating complex issues when necessary.

·       Appoint surveyors, follow up for timely survey reports, and ensure report quality.

·       Liaise with garages, repairers, and assessors for vehicle inspections and repairs.

·       Book contract cars or alternative transport as required.

·       Evaluate claims fairly and ensure settlement in line with policy terms (cash settlement or repair).

·       Process all claim payments promptly and accurately.

·       Ensure an excellent level of customer service and empathy throughout the claims process.

 

3. Claims Monitoring & Reporting

 ·       Set daily/weekly work targets and ensure they are achieved.

·       Track progress and report performance updates to the Claims Manager.

·       Maintain proper claim records, documentation, and correspondence for audit purposes.

·       Identify and escalate any suspicious or potentially fraudulent claims.

·       Contribute to process improvement by providing feedback on recurring issues or inefficiencies.

 

4. Compliance & Process Adherence

 

·       Abide by the company’s Claims Guidelines, internal controls, and regulatory requirements.

·       Maintain confidentiality and handle all data in line with data protection regulations.

·       Ensure consistent application of claims handling procedures and best practices.

 

What We Offer

• Competitive remuneration package.
• Professional and supportive work environment.
• Opportunities for learning and career development.
• Exposure to the insurance industry and customer service excellence.

How to Apply

Interested candidates are invited to submit their CV and cover letter through MyJob.mu. Only shortlisted candidates will be contacted.

GFA Insurance Ltd is an equal opportunity employer and values diversity in the workplace.