About GFA Insurance Ltd

GFA Insurance Ltd is a dynamic and customer-focused insurance company committed to delivering high-quality insurance solutions and exceptional service to our clients. We are seeking a professional, organized, and customer-oriented Customer Service Officer cum Receptionist to join our team.

Position Summary

The Customer Service Officer cum Receptionist will be the first point of contact for clients and visitors, ensuring a professional and welcoming experience while providing efficient customer service and administrative support. The successful candidate will assist clients with inquiries, coordinate front-desk activities, and support daily office operations.

Key Responsibilities

Reception & Front Desk Duties

• Welcome clients, visitors, and business partners in a courteous and professional manner.
• Manage incoming telephone calls and direct them to the appropriate departments.
• Handle incoming and outgoing correspondence, including emails, letters, and courier services.
• Maintain the reception area to ensure a professional and organized environment.
• Schedule appointments and coordinate meeting room bookings.

Customer Service Duties

• Respond promptly and professionally to customer inquiries regarding insurance products and services.
• Assist clients with policy-related requests and documentation.
• Follow up on customer queries and ensure timely resolution.
• Maintain accurate customer records and update information in company systems.
• Support policyholders with general administrative requests.

Administrative Support

• Prepare, file, and maintain company documents and records.
• Assist with data entry and report preparation.
• Coordinate office supplies and administrative requirements.
• Support various departments with clerical and administrative tasks as required.
• Ensure compliance with company procedures and confidentiality standards.

Requirements

• Higher School Certificate (HSC), Diploma, or equivalent qualification.
• In the alternative, previous experience in customer service, reception, administration, or a related field will be an advantage.
• Excellent verbal and written communication skills in English and French.
• Strong interpersonal and customer relationship skills.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Well-organized, detail-oriented, and able to multitask effectively.
• Professional appearance and positive attitude.
• Ability to work independently and as part of a team.

What We Offer

• Competitive remuneration package.
• Professional and supportive work environment.
• Opportunities for learning and career development.
• Exposure to the insurance industry and customer service excellence.

How to Apply

Interested candidates are invited to submit their CV and cover letter through MyJob.mu. Only shortlisted candidates will be contacted.

GFA Insurance Ltd is an equal opportunity employer and values diversity in the workplace.