Service Advisor (Axess Limited)

• Estimate cost of repairs for any vehicle sent to Axess Body workshop with utmost diligence and care. Prepare the manual and digital estimations.
•  Prepare additional and do follow up for approval with external surveyor.
• Send a copy of the final approved survey to the customer, and call the customer to inform him of repairs/interventions approved.
•  Negotiate with insurance surveyors for nature of repairs.
• Do follow up intervention progress in the workshop and assist supervisor where possible to ensure that intervention is done as per approved quote.
• Organize daily meeting with Workshop Team Leader to assess the status of WIPs.
• Be the sole point of contact of the customer during all stages of the customer journey.
• Review the intervention to be done on vehicle and perform vehicle inspection in the customer's presence, on the day of appointment, upon reception of vehicle.
• Provide customers with regular information about the work in progress for repairs and inform them when their vehicle is ready for pick-up as per agreed process and SLA.
• Inform customer if there are any parts due and coordinate with the Admin Officer for follow up and hand over letter of parts due.
• Verify that payment is done before handing over of vehicle to customer.
• Verify that customer signs/submits the digital delivery form after delivery inspection and before leaving the premises.
• Manage all customer complaints and ensure that they are all documented, handled and successfully closed within agreed deadline in the complaint follow up tool.
• Inform Workshop Team Leader once vehicle reception is completed.
• Monitor work in progress & update of status as per the "status cycle" and comments.
• Relay information received from the Admin officer about parts due to the customer
• Inspect the vehicles (quality check) and ensure that repairs have been done up to standard upon completion of repairs.
• Attend to phone calls (from fixed landline and company cell phone) on same day and revert back to customer on same day.
• Do close follow up & regular meetings of customer complaints and WIPs reports.
• Sell Axess products and services to transform estimates to sales.
• Identify other potential product or service of Axess that could benefit the client and propose it to client.

• Customer relations
• Teamwork
• Communication skills
• Sense of organization
• Technical skills

• 3 to 5 years of experience in similar position

• Min. HSC 
• Knowledge of automobile would be an advantage. 
• Basic Knowledge of Microsoft Office. 
• Knowledge of a data management software.

To proceed with your application, please click on the link below to access our application portal: