Hostess - Tapasake

Key Duties and Responsibilities

• Start working as per schedule
• Neatly dressed and well groomed at all times according to our standard
• Conduct daily meeting with Asst & Restaurant Manager to express concerns and receive information
• Always ready by the door to greet guests, check their reservations and escort them to their table
• To know the hotel ‘‘vision, mission, cores values & brand values’’
• Ability to work in any other restaurant whenever required
• Prepare reception area before service
• Greet guest with eye contact, smile and using guest name
• Seat guests based on guest preferences and balancing of customer flow in service stations.
• Politely request guests to wait in waiting area if no table is available
• Notifies managers of any guest that is perceived to be unhappy
• Consistently displays a friendly, accessible and approachable attitude with all in house & outsider’s guest
• In order to make them feel welcome
• Answering the phone with pleasant voice, give information, take bookings
• Follow hotel safety working procedure
• Communication and feedback to managers for the interest of guests
• Respond to guest’s questions regarding services and facilities offered by the hotel and encourage them to take part in them
• Recommends all Restaurants and other revenue generating areas to our guest
• Ensure that guest’s names and their correct titles are used at all times
• Assist restaurant staff to reset tables on busy period
• To keep reception area clean and tidy all time
• File all memos in relevant files and update all information
• Always check guest’s special requests
• Ensure that all menus and drinks lists are in good conditions and in a correct number before each service
• Check all tables set up according to the reservation list
• Reconfirm all reservations everyday with F&B coordinator
• Never leave the reception area empty, wait for your colleague to come back a minimum of one person has to be their all-time at the entrance
• Inform each and everyone in the restaurant/Chef for new arrivals, in order to coordinate the service
• Maintains a favorable working relationship with all other employees to foster and promote a cooperative and harmonious working environment
• Ensures that special requests, dietary requirements, anniversaries and birthdays are observed and ensures this information is noted on the reservation sheet as well as communicated to all team members
• Responsible for recording guest feedbacks in relevant files
• Attend meeting and training when requested
• Making conversation to guests during meal period and find out their likes and dislikes
• To ensure that service is discrete and efficient at all times
• Report all comments, complains, problems from guest to the Asst/Restautant manager
• Ensure that we have enough reading glasses, umbrellas, pashminas ready for service
• To be fully aware of the hotel’s safety procedures
• Collect special orderings from store (eg-papers, menus folders etc)
• Maintain guest history (allergies, preferences etc)
• Bid farewell and thank the guest upon departure, ensures everything was at their satisfaction and invites them to return
• Report to managers “forgotten items”

About You

The ideal candidate should have at least a school certificate or high school. The candidate should have at least 2 years of experience in the same role in an International Ultra-Luxury Resort and must be fluent in written and spoken English and French.