Duties and responsibilities:

• Receive the visitors and direct them to the right location.
• Promote the image of the company at all times.
• Provide accurate information concerning the activities of the park.
• Assist customers in finding the adequate activities for them and inform them about special conditions of the day.
• Settle complaints with tact and diplomacy.
• Resolve guest disputes in a diplomatic consistent manner as developed by management.
• Process all reservation requests from customers effectively
• Provide reservation services to guests and visitors of the park
• Maintain and manage a log book for reservation activities.
• Liaise with clients in all areas of sales - client interaction is vital and Customer Service Representatives working with higher priced goods will need to provide a highly personalized approach;
• Meet set sales targets - this aspect of the work can be demanding, often carried out in a busy and pressured environment, with sales teams frequently expected to hit their targets;
• Process sales on the POS accurately, to take and tender change accurately and to balance the till
• Participate in pre-selling and driving events by maintaining an active client book
• Participate and be responsible for inventory of stock as requested