Key Responsibilities:

• Prepare and serve a variety of hot and cold coffee beverages, including espresso, cappuccinos, lattes, and other specialty drinks.
• Attention to details while taking orders such as preferences of coffee blends, dairy and sugar ratios
• Operate coffee machines and equipment safely and efficiently.
• Ability to follow recipes
• Provide exceptional customer service, engaging with customers in a friendly and professional manner.
• Maintain a clean and organized workspace, ensuring all areas meet health and safety standards.
• Manage customer orders accurately and in a timely manner.
• Process payments using a cash register or point-of-sale (POS) system.
• Serve beverages and prepared food such as toasties, paninis and pastries
• Ability to make mocktails, smoothies and milkshakes
• Ability to maintain hygiene and safety measures while operating brewing equipment
• Ensure proper stock levels of coffee beans, milk, syrups, and other necessary supplies.
• Handle customer complaints or concerns with professionalism and resolve issues promptly.
• Collaborate with other team members to maintain a smooth and efficient service flow.
• Communicate customer feedback to line manager
• Follow company policies and procedures, including those related to health, safety, and cleanliness.
• Upsell menu items and promote seasonal or special offers to customers.
• Keep up to date with new coffee trends and techniques.
• Comply with health and safety regulations

Qualifications:

• Previous experience as a barista or in a customer service / hospitality industry role is preferred but not required.
• Hands-on experience on brewing and making of coffee
• Knowledge of coffee brewing techniques, espresso machines, and coffee-related equipment is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently under pressure.
• Friendly, positive attitude with a passion for coffee.
• Basic math skills to handle cash and process payments.
• Ability to stand for long periods and lift heavy bags of coffee beans or supplies.
• Availability to work flexible hours, including weekends and holidays.
• Valid or expired food handlers certificate
• Minimum SC or HSC as educational qualifications

Working Conditions:

• Fast-paced, high-energy environment.
• Work in close proximity to food and beverages.
• Possible exposure to loud noises and varying temperatures from equipment.
• Must be able to work in a team-oriented environment, as well as independently.