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Head Waiter

Full-time

Sector

Skills

Alcohol Service: Follow procedures for serving alcohol responsibly.
Dining Setup: Set tables according to event standards and maintain cleanliness.
Incident Reporting: Document any incidents involving guests or employees and notify management.

Service Coordination: Communicate service needs during events and ensure staff collaboration.
Banquet Preparation: Ensure readiness of banquet rooms and service areas prior to events.

Responsible Service: Adhere to state and local laws for serving alcohol and document any incidents.

Incident Reporting: Report work-related accidents or injuries immediately to management.
Safety Compliance: Identify and rectify unsafe work conditions; adhere to safety policies to ensure a secure environment.
Emergency Procedures: Follow specific protocols for emergencies such as evacuations and medical situations.
Equipment Safety: Use proper equipment and wear personal protective clothing (PPE).
Training: Complete necessary safety training and certifications.
Surveillance: Maintain awareness of any undesirable individuals on the premises.

Confidentiality: Protect the privacy of guests and coworkers; maintain confidentiality of company information.
Professional Appearance: Ensure uniform and personal appearance meet company standards.
Asset Protection: Safeguard company tools and equipment in accordance with policies.

Service Excellence: Address guest needs professionally and promptly.
Warm Greetings: Welcome guests with a smile and use their names when possible.
Active Listening: Respond positively to guest inquiries and anticipate their needs.
Assistance for Disabilities: Provide support to individuals with disabilities as needed.
Engagement: Engage guests in conversation about their stay and local attractions.

Professional Interaction: Use clear and professional language with guests and coworkers.
Information Exchange: Effectively communicate with team members and manage phone etiquette.
Documentation: Prepare and review written documents for accuracy.

Employee Training: Ensure hourly employees are trained on core values and job responsibilities.
Role Model: Serve as a mentor to employees, guiding them in their tasks.
Task Coordination: Assign and monitor work tasks to meet quality standards.
Feedback: Listen to employee suggestions for improvements and collaborate with management to implement changes.
Resource Management: Ensure employees have the necessary tools and supplies to perform their jobs effectively.

Positive Relationships: Foster productive working relationships with colleagues and departments.
Supportive Environment: Treat all coworkers with respect and assist them as needed.

Standards Compliance: Adhere to quality assurance expectations and standards.
Performance Monitoring: Observe others to ensure compliance with quality standards.

Mobility: Stand, walk, or sit for extended periods; lift and carry objects up to 25 pounds.
Inspection: Visually inspect tools and equipment for defects.