Outlet Manager

1

Take part in training and implement accordingly

2

Conduct and ensure that employees receive adequate and satisfactory on-the-job training

3

Keep his superior informed about all unusual matters concerning any plans affecting his/her area

4

Ensure that discipline prevails within the team and communicate any disciplinary issues to superior / HR manager

5

Play an active role in the team and ensure smooth and satisfactory hand-over between shifts

6

Assist in the building of an efficient team by taking interest in their welfare, safety and development

7

Assist the FNB / Resident Manager to carry out performance appraisal and to identify necessary training measures

8

Ensure a good working relationship with Housekeeping and other departments as required

9

Ensure proper grooming of team members as per standard

10

Coordinate & supervise activities to ensure optimum care and assistance to guests

11

Establish and maintain effective employee relations

12

Ensure high level of quality services are delivered to guests at all times

13

Handling and monitoring of guests complaints and the relevant follow up action required

14

Consult daily events to take note of number of guests for “mise en place” / to prepare arrival and special cocktail / “mise en place” of fruit platters in arrival rooms

15

Inspect set ups, including service station before the opening/ensure that guests’ requests are properly followed

16

Ensure the set up and ambiance of the outlet are as per standards

17

Participate in service of food and beverage items as and when required

18

Able to bring new ideas and innovation ( special nights, dinners)

19

Participate in Eco Standard/Sustainable Responsibility set by the hotel

20

Assist his superior in ensuring a proper manning during the shift

21

Assist his superior in managing the budget efficiently and effectively

22

Monitor leaves in respective outlet

23

Control of expenses (breakages, linen, materials, etc.)

24

Monitor the outlet’s operation equipment in collaboration with the responsible of the stewarding department

25

Conduct monthly inventory on materials used in the outlet / villas

26

Check and approves stores requisitions whilst ensuring par stock at the outlet are maintained

27

Submit at the end of each shift number of covers and sales figures to the F&B manager / night auditor

28

Ensure that all transactions regarding guests checks are dealt with

29

Ensure energy saving (electricity, gas, water)

30

Ensure respective TMs are operating as per Quality Management System

31

Ensure respective TMs are operating as per S&H regulations and policies

32

Establish all quality procedures in collaboration with the quality manager and ensure the follow-up

33

Participate in daily briefings and debriefings with respective team members and attends daily F&B meeting

34

Ensure the quality of products and services delivered to guests

35

Ensure that all matters concerning TM are communicated to the F&B manager / HR manager

36

Supervise orders to rooms and liaise with the kitchen to keep up established standards

37

Organise breakfast / lunch / dinner operation

38

Comply with all the sustainability commitments and practices implemented within business units

39

Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society