Customer Service Representative ( Contact Centre)

Join a fast-paced contact centre where every conversation helps shape a better customer experience. We are looking for a friendly, reliable, and service-minded Customer Service Representative to support customers with professionalism, empathy, and clear communication.

In this position, you will be the first point of contact for customers by phone and through other communication channels. You will answer enquiries, provide accurate information, resolve issues efficiently, log customer details correctly, follow up where needed, and work closely with internal teams to support timely resolutions.

We are seeking someone with HSC/Bac education, a positive attitude, and excellent communication skills. Previous experience in a contact centre, call centre, BPO, or customer-facing role is an advantage, but a strong willingness to learn and grow is just as important. Fluency in English and French is highly valued, and additional language skills are a plus in this multilingual environment.

The ideal candidate is calm under pressure, attentive to detail, and comfortable working in a structured team setting. You should be able to listen actively, adapt to different customer needs, and maintain a high standard of service throughout the day.

This full-time role is based in Port Louis and offers the chance to develop valuable skills in customer support, communication, and service excellence.