Support Applicatif

French Leader in debt management & acquisition, iQera helps large companies and financial institutions at every stage of their client financial cycle by combining operational excellence, human and artificial intelligence.
iQera aspires to create the difference through its convictions:

• Achieve the unprecedented
• Play as a team
• Leave a positive impact

More than just resumes, iQera is looking foremost for personalities that will make a difference. The group wants to build a community of collabor’actors that are engaged, atypical and curious to learn, who want to find their path and thrive while giving meaning to their profession.
The Group currently relies on a Tribe of more than 2300 collborar’actors on 13 sites in 6 countries.

Your responsibilities within our Tribe 

• Following agreed procedures, receives requests for first & second level application support and provides routine advice to users on systems, products and services which are available to them.
• Incident management through the call logging mechanism and ticket system
• Restores service within agreed service levels.
• Client Setup and Configuration on our inhouse different applications
• Promptly attends calls which require response as appropriate.
• Follows standard procedures, documenting incidents, problems and requests in a timely and accurate manner, progress checking, and ensuring that accurate diagnostic information is provided for error resolution and incident analysis.
• Ensures all work is carried out and documented in accordance with required standards, methods and procedures.
• Assists users in making more effective use of applications, products and services. Makes initial diagnosis of any problems and advises known solutions where applicable.
• Takes part in meetings, kick off meet, including those for major incidents, and presents issues and solutions both orally and in writing.