Retail Manager

Retail Manager

Objective
Lead retail store performance by driving sales growth, delivering excellent customer service, ensuring operational excellence, maintaining inventory accuracy, and developing high-performing teams.

Key Responsibilities

Sales & Commercial Performance

• Drive sales, profitability, and store performance across the retail network.
• Analyse sales trends and KPIs; implement action plans to achieve targets.
• Identify business growth opportunities, promotions, partnerships, and customer development initiatives.
• Recommend product, pricing, and merchandising strategies.

People Management

• Lead, coach, and develop Store Managers and retail teams.
• Oversee recruitment, training, performance management, and succession planning.
• Foster a customer-focused, accountable, and high-performing culture.

Store Operations & Customer Experience

• Ensure compliance with operational procedures, company policies, and service standards.
• Manage customer complaints, after-sales service, and continuous improvement initiatives.
• Conduct regular store visits and operational audits.

Inventory & Supply Management

• Ensure stock availability, accuracy, and optimal inventory levels.
• Oversee stock counts, transfers, replenishment, and loss prevention.
• Work closely with Purchasing, Warehouse, and Finance teams.

Visual Merchandising & Marketing

• Maintain attractive and consistent visual merchandising standards.
• Support promotions, product launches, and in-store campaigns.
• Monitor market trends and competitor activity.

Financial & Reporting

• Manage store budgets, expenses, margins, and profitability.
• Ensure cash handling and internal controls are properly maintained.
• Prepare regular performance reports and dashboards.

Cross-Functional Collaboration

• Liaise with Operations, Marketing, HR, Finance, Purchasing, and Production teams.
• Drive process improvements and support retail growth initiatives.

Candidate Profile

• Degree/Diploma in Retail Management, Business Administration, Marketing, or related field.
• Minimum 5 years' retail management experience, ideally in a multi-store environment.
• Experience in home furnishings, textiles, interiors, or lifestyle retail is an advantage.
• Strong leadership, commercial acumen, inventory management, and visual merchandising skills.
• Proficient in POS/ERP systems, Excel, and reporting tools.
• Excellent communication, organisational, and customer service skills.
• Fluent in English and French; Mauritian Creole is an asset.