Dental Operations Lead

What you will be doing:

· Oversee and manage day-to-day operations across all five Dentcare Business Units.

· Directly lead clinic operations at Mapou and Grand-Baie.

· Supervise and manage the Clinic Administrative Leads at Wellkin, Darné and Tamarin.

· Ensure consistent implementation of operational standards, policies and procedures across all sites.

· Monitor clinic performance, revenue, patient volumes and chair utilisation against targets.

· Ensure effective staff scheduling, resource allocation and service continuity.

· Oversee patient flow, appointment management and administrative efficiency.

· Ensure compliance with regulatory requirements, licensing, quality and safety standards.

· Monitor financial controls, billing, collections, procurement and inventory management.

· Coordinate with dentists, support departments, suppliers and external stakeholders.

· Identify operational gaps, resolve issues and implement corrective actions.

· Lead operational improvements and ensure timely execution of management directives.

· Monitor KPIs, prepare consolidated performance reports and escalate significant risks to the Head of Department.

What are we looking for?

· Degree in Business Administration, Business Management or equivalent.

· 3–5 years of relevant experience in clinic, healthcare or multi-site operations management.

· Proven experience in team leadership and staff supervision.

· Strong operational planning, coordination and problem-solving skills.

· Good understanding of healthcare administration and clinic operations.

· Knowledge of healthcare compliance, licensing, quality and safety standards.

· Ability to monitor revenue, budgets, KPIs and operational performance.

· Experience in staff scheduling, resource allocation and inventory management.

· Strong financial controls and administrative management skills.

· Excellent communication and stakeholder management skills.

· Proficiency in Microsoft Office, particularly Excel.

· Strong leadership, accountability and decision-making abilities.

· Ability to manage multiple sites and competing priorities independently.