Inbound Telesales Agent

We are looking for Inbound Telesales Agents to provide a professional, friendly and reassuring first point of contact for customers. You’ll be responsible for answering inbound enquiries, capturing accurate information and ensuring each enquiry is directed to the appropriate team for follow-up. As the first voice a customer hears, the role is key to creating a positive first impression and deliver excellent customer service.  

Key Responsibilities

• Answer inbound calls promptly, professionally and in a friendly manner, representing the brand with clear communication.
• Accurately capture customer contact details, advert code and the nature of their enquiry to help the team determine the most appropriate next step.
• Ensure all enquiries are passed to the correct department/team smoothly in line with agreed processes.
• Follow data protection requirements when handling customer information.
• Deliver a consistently high standard of customer service, demonstrating empathy, patience and professionalism on every call.

Skills and Experience

• Excellent verbal communication and listening skills.
• A friendly, confident and professional telephone manner.
• Strong attention to detail and accurate data-entry skills.
• The ability to ask appropriate questions and understand customer requirements.
• Good organizational skills and the ability to follow established processes.
• A patient, empathetic and customer-focused approach.
• Confidence using computer systems while speaking to customers.

Desirable

• Experience in inbound call handling, customer service or a contact centre environment.
• Experience handling sales enquiries or generating leads.
  

  If you are interested in this opportunity, please apply using the link below.
  

  https://app.connecteam.com/#/apply?link=7b8d2582-ad11-429d-bc4c-fdc779696f43