Butler

1. Job Purpose

The Butler will be responsible for overseeing the daily operations, service standards and overall presentation of several private villas in the North of Mauritius, ensuring an exceptional, personalised and discreet service at all times.

The successful candidate must have proven experience as a Butler within a luxury hotel (5-star establishment) and demonstrate outstanding hospitality, organisational and leadership skills.

2. Key Responsibilities

Villa Management & Supervision

• Oversee the daily operations and general upkeep of several private villas.
• Ensure that all villas are maintained to the highest standards of cleanliness, presentation and comfort.
• Conduct regular inspections to ensure that all areas are properly maintained.
• Coordinate housekeeping, maintenance, gardening and other service providers.
• Monitor supplies, household inventories and replenishment requirements.

Guest & Personalised Services

• Provide a high standard of personalised butler service to residents and guests.
• Anticipate guests' needs and ensure a seamless hospitality experience.
• Coordinate dining arrangements, table settings, special requests and events.
• Handle guest requests and complaints professionally and efficiently.
• Ensure confidentiality and discretion at all times.

Staff & Service Coordination

• Supervise and coordinate household staff and external service providers.
• Organise daily tasks and ensure that responsibilities are properly allocated.
• Monitor staff performance and ensure compliance with luxury hospitality standards.
• Report operational issues and recommend improvements to management.

Administrative & Operational Duties

• Manage villa-related purchases and household supplies.
• Monitor expenses and maintain proper records.
• Coordinate maintenance interventions and follow up on outstanding issues.
• Provide regular operational reports to management.

3. Candidate Requirements

• Mandatory proven experience as a Butler in a 5-star luxury hotel.
• Previous experience in managing multiple villas or private residences will be an advantage.
• Excellent knowledge of luxury hospitality standards and guest relations.
• Strong organisational, supervisory and problem-solving skills.
• Excellent communication and interpersonal skills.
• High level of discretion, integrity and professionalism.
• Ability to work independently and manage multiple responsibilities.
• Well-presented, detail-oriented and service-driven.
• Valid driving licence is mandatory.
• Must be residing in the North of Mauritius.

4. Employment Conditions

• Salary negotiable based on experience and qualifications.
• Company vehicle provided.
• Position based in the North of Mauritius.
• Availability to work flexible hours depending on operational requirements.

5. Key Competencies

• Luxury hospitality service excellence.
• Leadership and team coordination.
• Attention to detail.
• Planning and organisation.
• Confidentiality and discretion.
• Initiative and problem-solving.
• Customer service orientation.